Digital Content Specialist

Mindlance; Richmond; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A dynamic technology company is seeking a Digital Content Specialist for a hybrid role in Richmond, UK. The successful candidate will develop and manage digital messaging while ensuring top quality and attention to detail. The role involves working closely with clients and requires strong communication skills and technical proficiency in various tools and environments. This is a vital position for ensuring effective messaging across platforms.

Qualifications

• 3+ years of digital messaging experience.
• 1+ years experience using macOS.
• Strong communication skills and client management focus.

Responsibilities

• Develop and execute messaging based on client intent.
• Build, test, and release digital messages.
• Gather and analyze data from various sources.

Skills

Digital messaging experience

Client relationship management

Detail-oriented

Effective communication

Multi-tasking

Resourceful

Content management system experience

Using Google Workspace products

Tools

macOS

Tableau

Splunk

Web browsers

Xcode

Android Studio

Job description

Title: Digital Content Specialist
Location: Richmond, VA (hybrid)
Duration: 1 year assignment, possibility of extension

Our client is seeking a motivated Messaging Execution Specialist who will partner with internal customers across the enterprise to develop, build, test, and release in-bound digital customer messages. This is a production-heavy position where meeting deadlines and providing high-quality, error-free work are equally important. To succeed in this role, the right candidate must be able to provide exceptional customer service, juggle multiple in-progress projects, have a high level of attention to detail, and be adaptable. In addition, a candidate should possess basic technical skills required to understand and use API tools, create test accounts, and build, test, and troubleshoot messaging in various environments.

RESPONSIBILITIES

• Partner with internal customers to develop and execute messaging based on their intent and objectives
• Work within an internal framework to build, test, and release digital messages to our web and mobile banking application
• Apply analytical thinking to create targeting that ensures messages are delivered to the intended audience
• Work within Insomnia to call GET and POST requests to test and troubleshoot messaging logic
• Work in Web browsers, Xcode, and Android Studio to test messages on various channels
• Communicate closely with various individuals and teams on the status of assigned projects
• Gather and analyze data from Tableau, Splunk, or other sources as requested
• Follow established team processes and engage in process improvement

SKILLS & QUALIFICATIONS

• 3+ years of digital messaging experience
• 1+ years experience using macOS
• Client relationship management – a focus on building relationships with customers and ensuring their needs are met
• A growth mindset – the ability to thrive on challenge and use failure as a catalyst for learning and development
• Detail-oriented – a high level of focus to ensure successful completion of complex campaigns with multiple variables and stakeholders and finds what everyone else misses
• Ability to multi-task – prioritize and work in a fast-paced environment while managing multiple projects simultaneously
• Effective verbal and written communication – clear, concise communication with customers, team, and mid-level management both in person and virtually
• Resourceful – able to find an answer when one isn’t readily available
• Content management system experience - navigating, entering text, uploading images, and selecting metadata tags
• Experience using Google Workspace products (Gmail, Calendar, Drive, etc.)

EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”