Digital Change & Implementation Lead

Career Choices Dewis Gyrfa Ltd; Belfast; On-site; GBP 45,000 - 60,000; Full time

Job summary

A UK government agency seeks a Digital Change and Implementation Manager in Belfast. This role involves overseeing the end-to-end business implementation of digital services, facilitating collaboration among various Digital Service teams. The ideal candidate will have expertise in ServiceNow IT Service Management and Change Management. You will lead on deployment activities and ensure that changes adhere to user needs and business benefits. This position offers a chance to impact public services significantly.

Qualifications

• Preferred knowledge in ServiceNow IT Service Management, HR Service Delivery, and Security models.
• Preferred understanding in Prosci ADKAR Change Management Framework, a certification is preferred.

Responsibilities

• Collaborate with various Digital Service teams to manage a diverse stakeholder environment.
• Ensure the pace of business implementation aligns with Digital Service delivery requirements.
• Work with both internal and external teams to ensure successful deployment into the business.
• Oversee the end-to-end business implementation of digital services.
• Champion stakeholder collaboration across organisational boundaries.
• Manage robust adaptive deployment planning collaboratively across stakeholders.
• Coach and mentor other members of the Digital Change & Implementation community.
• Work with the Digital Service Team to develop a clear vision and strategy for deploying the Services MVP.
• Work in partnership with stakeholders to understand and plan for benefits realisation.
• Provide visible and effective management on Business Change deployment activities.

Skills

ServiceNow IT Service Management

HR Service Delivery

Change Management

Education

Certification in Prosci ADKAR Change Management

Job description

A UK government agency seeks a Digital Change and Implementation Manager in Belfast. This role involves overseeing the end-to-end business implementation of digital services, facilitating collaboration among various Digital Service teams. The ideal candidate will have expertise in ServiceNow IT Service Management and Change Management. You will lead on deployment activities and ensure that changes adhere to user needs and business benefits. This position offers a chance to impact public services significantly.