Digital Banking Support Specialist

HSBC Group; Hereford; On-site; GBP 26,000 - 30,000; Full time

Job summary

A major banking institution in Hereford seeks a Customer Service Consultant to provide exceptional service and support to customers. You'll play a vital role in educating customers on digital banking services and assisting those in vulnerable situations. This full-time role involves excellent communication skills, adaptability to change, and a passion for going above and beyond for clients. Enjoy benefits such as a competitive salary, flexible perks, and a commitment to inclusiveness in the workplace.

Benefits

Starting salary of £26,000

Over six weeks’ holiday

Employee discounts

Market-leading employer pension contribution

BUPA Healthcare Life Assurance

Flexible benefits platform

ShareSave schemes

Qualifications

• Demonstrate excellent communication skills to engage effectively.
• Take ownership of customer enquiries and deliver exceptional service.
• Be resilient in a changing environment.

Responsibilities

• Provide excellent customer service as the first contact point.
• Educate customers about HSBC's digital services.
• Identify and support vulnerable customers.

Skills

Excellent communication skills

Empathy

Resilience

Job description

A major banking institution in Hereford seeks a Customer Service Consultant to provide exceptional service and support to customers. You'll play a vital role in educating customers on digital banking services and assisting those in vulnerable situations. This full-time role involves excellent communication skills, adaptability to change, and a passion for going above and beyond for clients. Enjoy benefits such as a competitive salary, flexible perks, and a commitment to inclusiveness in the workplace.