Digital Banking Support Specialist

TP; Glasgow; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

28 days’ holiday (including bank)

30 days after 1 year

Pension Scheme

Mental Health EAP

Refer & Earn Scheme

Résumé du poste

Teleperformance in Glasgow is seeking a Customer Expert to support Virgin Money General Banking. You will handle inbound calls, guide customers through digital services, and resolve savings account queries. Training begins soon with a shift pattern across early to late hours, in-office initially, moving to hybrid later.

The role is full-time, 40 hours weekly, starting 4 January 2027, based in Glasgow. UK right to work, background checks apply.

Qualifications

• Insatiable curiosity and willingness to seek best solutions for customers.
• Great communication skills with ability to engage and build rapport with diverse personalities.
• Flexible and positive approach to meet customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals.
• Digital-first mindset to support brand growth and customer experience.
• Caring, positive attitude with desire to exceed customer expectations.
• Team player who enjoys collaborating with others.
• Clear spoken and written communication in English.

Responsabilités

• Take inbound calls for Virgin Money customers and help them use digital services.
• Educate customers on digital benefits and guide them through processes.
• Resolve queries related to savings accounts and related services.
• Collaborate with colleagues across contact centres to ensure customers speak to the right person.

Connaissances

Communication skills

Team player

Empathy

Digital mindset

Curiosity

Ownership

Open minded

Logical thinking

Outils

Microsoft Office

Description du poste

Teleperformance in Glasgow is seeking a Customer Expert to support Virgin Money General Banking. You will handle inbound calls, guide customers through digital services, and resolve savings account queries. Training begins soon with a shift pattern across early to late hours, in-office initially, moving to hybrid later.

The role is full-time, 40 hours weekly, starting 4 January 2027, based in Glasgow. UK right to work, background checks apply.