Customer Expert - Virgin Money General Banking

TP; Glasgow; Presencial; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days’ holiday (including bank)

30 days after 1 year

Pension Scheme

Mental Health EAP

Refer & Earn Scheme

Descripción de la vacante

Teleperformance in Glasgow is seeking a Customer Expert to support Virgin Money General Banking. You will handle inbound calls, guide customers through digital services, and resolve savings account queries. Training begins soon with a shift pattern across early to late hours, in-office initially, moving to hybrid later.

The role is full-time, 40 hours weekly, starting 4 January 2027, based in Glasgow. UK right to work, background checks apply.

Formación

• Insatiable curiosity and willingness to seek best solutions for customers.
• Great communication skills with ability to engage and build rapport with diverse personalities.
• Flexible and positive approach to meet customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals.
• Digital-first mindset to support brand growth and customer experience.
• Caring, positive attitude with desire to exceed customer expectations.
• Team player who enjoys collaborating with others.
• Clear spoken and written communication in English.

Responsabilidades

• Take inbound calls for Virgin Money customers and help them use digital services.
• Educate customers on digital benefits and guide them through processes.
• Resolve queries related to savings accounts and related services.
• Collaborate with colleagues across contact centres to ensure customers speak to the right person.

Conocimientos

Communication skills

Team player

Empathy

Digital mindset

Curiosity

Ownership

Open minded

Logical thinking

Herramientas

Microsoft Office

Descripción del empleo

Customer Expert - Virgin Money General Banking

Company:

Teleperformance

Location:

Glasgow

Country:

United Kingdom

Job Description

Customer Expert

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.

Start Date : 4 January 2027

• Salary : £26,436.80 per annum
• Location : Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE BUT WILL MOVE EVENTUALLY TO HYBRID WITH TWO DAYS A WEEK IN OFFICE.
• Shifts : Monday to Sunday 7.00 am - 9.00 pm. Please note you must be able to work any shifts between these times.
• Contract : Full Time Permanent (40 hours per week)
• Right to Work in the UK
• Criminal Record Check
• Enhanced Credit Check which will include looking for active defaults, CCJs, IVAs, bankruptcy
• Global Sanctions Check
• Media Check
• 3 year employment history check

**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

Please be advised of the following stage in our selection process:

We aim to email shortlisted candidates an online assessment link within one working day of application. Please ensure this is completed within 72 hours of receiving the link.

What you’ll be doing

• Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
• Resolving any queries customers may have with their savings accounts which can bring challenge and reward.
• Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
• Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

We need you to have

• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A digital first mindset that will help us achieve companywide expectations and brand growth.
• A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
• Doing things well means something to you and you will always strive to improve on your work.
• - You enjoy working with others and you like working as a team player.
• You can speak and write clearly and in a confident manner.
• - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• You are able to be open to different ways of thinking and new ideas.
• You are able to think logically when making decisions.
• Having a forward thinking mindset focused on resolving challenges.
• Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

We’d love you to have …

• Working knowledge of Microsoft Office applications
• Knowledge of banking products
• Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
• On-line recruitment process, with potential job offer within 24 hours
• Refer & Earn Scheme
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Length of Service and monthly recognition awards
• Opportunities for career development and progression
• Employee welfare support with free access to our Mental Health Employee Assistance programme
• Pension Scheme

Something Extra

• Discounted holidays, flights and hotels
• Discounted utility bills
• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off