Business Banking Advisor

Alexander Mann Solutions (HK) Limited; Glasgow; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Full training provided

Job summary

Nationwide is recruiting for a Business Banking Advisor to join the Business Direct telephony team. You will deliver outstanding customer service, identify customer needs, and promote products while maintaining data quality and regulatory compliance.

The role is hybrid and based mainly in Glasgow with training and flexible hours. You’ll work with the team to support customers in using digital services and meet the needs of small business clients, with an emphasis on delivering a tailored,

Qualifications

• Experience in customer service and a passion to deliver excellent customer experience.
• Strong organisational skills and attention to detail, with ability to manage administrative tasks and meet deadlines.
• Excellent verbal and written communication skills.
• Experience working in a team to deliver great customer service.
• Ability to follow policies and procedures to ensure safety and compliance.

Responsibilities

• Serve as first point of contact for customers, delivering outstanding service.
• Identify customer needs and promote suitable products and services.
• Support customers in using digital services and solutions.
• Maintain high data quality and ensure compliance with FCA banking regulations.
• Collaborate with colleagues for problem solving and engagement.

Skills

Customer service

Organisational skills

Communication skills

Team collaboration

Policy compliance

Tools

Microsoft Office

Outlook

Teams

Job description

We are searching for Business Banking Advisor to join our Business Direct telephony team. If you have a passion for delivering fantastic customer service and helping customers with all their business banking needs this might be the role for you!

We are looking for highly motivated individuals to provide a best in class, tailor made experience to our small business customers. But don’t worry, we will coach, support and encourage you to develop the skills you need.

This role works on a rotational shift basis between the hours of 8am – 8pm. The first three weeks of training will be held in person, on site, on a Monday to Friday 9 to 5 schedule.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, based at our Glasgow office. As you'll be based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

Job description - the role

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

What you’ll be doing

As the first point of contact for both prospective and existing customers, you'll deliver an outstanding customer experience by providing a professional, friendly, and personable service at every interaction. You'll take ownership of customer queries and requests, ensuring they are resolved efficiently and effectively.

Through meaningful conversations, you'll build an understanding of customers' needs and introduce the products and services best suited to help them achieve their goals. You'll also play an important role in supporting the team's wider business objectives, including helping customers make the most of our digital services and solutions.

Maintaining high standards of data quality and accuracy will be a key part of your role, alongside ensuring that all policies, procedures, and FCA (Financial Conduct Authority) banking regulations are consistently followed.

Candidate Profile: Key accountabilities, skills & experience

About you

• Experience within customer service and a passion to go the extra mile to ensure a brilliant customer Experience
• Excellent organisational skills and attention to detail, with the ability to manage administrative tasks efficiently and work to agreed deadlines. Good working knowledge of Microsoft Office applications, including Outlook and Teams
• Strong verbal and written communication skills
• Experience working within a team dynamic to provide excellent customer experience
• Ability to understand and follow policies and procedures to ensure we keep the society and our customers safe

About the client

Our customer first behaviors put customers and members at the heart of how we work together. They are the set of behaviors that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

What’s on Offer

• Full Time – Monday – Sunday 0800 – 2000 (Must be fully flexible)
• Full Training Provided – 3 weeks Monday – Friday 0900-1700