Branch Banking Advisor - Digital & Personal Finance

Banco Santander SA; Glasgow; Híbrido; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

£500 flexible benefit allowance

Discretionary 8% bonus

25 days holiday + 5 purchase option

Descripción de la vacante

Santander UK, Glasgow Shettleston, is seeking a Customer Service Consultant to support personal banking customers across face-to-face, phone and video channels while helping them get the most from digital banking tools.

You will build trusted relationships, promote self-service options, and collaborate with colleagues to deliver a high-quality customer experience. The role is site-based with hybrid working after initial onsite training.

Formación

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsabilidades

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Conocimientos

Customer service

Multichannel support

Digital banking guidance

Relationship building

Herramientas

CRM software

Descripción del empleo

Santander UK, Glasgow Shettleston, is seeking a Customer Service Consultant to support personal banking customers across face-to-face, phone and video channels while helping them get the most from digital banking tools.

You will build trusted relationships, promote self-service options, and collaborate with colleagues to deliver a high-quality customer experience. The role is site-based with hybrid working after initial onsite training.