Customer Expert - Virgin Money General Banking

Teleperformance Ltd; Glasgow; Hybride; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Holiday allowance 28 days

Refer & Earn

Career progression

Mental health support

Pension scheme

Résumé du poste

Teleperformance Ltd in Glasgow is seeking a Customer Expert to handle inbound calls for Virgin Money. The role involves educating customers on digital services and guiding them through processes to resolve queries about savings accounts.

It requires empathy, curiosity, and excellent communication to build rapport with diverse customers.

Qualifications

• Excellent communication and rapport-building with diverse customers.
• Strong interest in helping customers navigate digital services.
• Flexible, positive approach to meet customer needs.
• Digital-first mindset to support growth and efficiency.

Responsabilités

• Answer inbound calls for Virgin Money customers.
• Guide customers through digital services and benefits.
• Resolve queries about savings and accounts with empathy and clarity.
• Collaborate with colleagues to ensure customers connect with the right specialist.

Connaissances

Communication

Customer service

Digital mindset

Team collaboration

Office productivity

Outils

Microsoft Office

Description du poste

Customer Expert - Virgin Money General Banking

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.

Start Date

: 4 January 2027

: £26,436.80 per annum

Location

:Glasgow Cuprum Building, Argyle Street, Glasgow -

THIS IS NOT A WORK FROM HOME ROLE BUT WILL MOVE EVENTUALLY TO HYBRID WITH TWO DAYS A WEEK IN OFFICE.

Shifts

: Monday to Sunday 7.00 am - 9.00 pm. Please note you must be able to work any shifts between these times.

Contract

: Full Time Permanent (40 hours per week)

:

Right to Work in the UK

Criminal Record Check

Enhanced Credit Check which will include looking for active defaults, CCJs, IVAs, bankruptcy

Global Sanctions Check

Media Check

3 year employment history check

**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

Please be advised of the following stage in our selection process:

We aim to email shortlisted candidates an online assessment link within one working day of application. Please ensure this is completed within 72 hours of receiving the link.

What you’ll be doing

Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.

Resolving any queries customers may have with their savings accounts which can bring challenge and reward.

Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.

Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

We need you to have

Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.

Great communication skills with a natural ability to engage and build rapport with lots of different personalities.

A flexible and positive working approach to suit customer needs and business demands.

Genuine enthusiasm to work with your team to achieve collective goals in a timely way.

A digital first mindset that will help us achieve companywide expectations and brand growth.

A caring, positive attitude with a genuine desire to exceed our customers’ expectations.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

We’d love you to have …

• Working knowledge of Microsoft Office applications
• Knowledge of banking products
• Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
• On-line recruitment process, with potential job offer within 24 hours

Refer & Earn Scheme

• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Length of Service and monthly recognition awards
• Opportunities for career development and progression
• Employee welfare support with free access to our Mental Health Employee Assistance programme
• Pension Scheme

Something Extra

• Discounted holidays, flights and hotels
• Discounted utility bills
• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off