Digital Banking Support Advisor – Glasgow (12m FTC)

Banco Santander SA; Glasgow; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus

Pension plan

Private healthcare

Job summary

Santander is seeking Customer Service Consultants to support TSB customers in Glasgow during the transition to Santander. You will join a fixed-term role for 12 months and work full-time on-site at the Glasgow office, with a 35-hour week and a rotating shift pattern.

The position emphasizes delivering a smooth customer experience and building confidence in digital banking tools. You will require the right to work in the UK, with training provided.

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Ability to listen and communicate effectively to understand needs.
• Willingness to learn and develop new skills.

Responsibilities

• Support customers across telephone and video channels to meet banking needs.
• Help customers use digital banking services (mobile/online).
• Resolve queries efficiently and provide clear, practical solutions.
• Encourage digital self-service via devices and in-branch tech.
• Collaborate with colleagues to ensure high-quality customer experience.
• Identify opportunities to improve service delivery and support.

Skills

Customer service

Telephone support

Communication

Teamwork

Adaptability

Job description

Santander is seeking Customer Service Consultants to support TSB customers in Glasgow during the transition to Santander. You will join a fixed-term role for 12 months and work full-time on-site at the Glasgow office, with a 35-hour week and a rotating shift pattern.

The position emphasizes delivering a smooth customer experience and building confidence in digital banking tools. You will require the right to work in the UK, with training provided.