Customer Expert - Virgin Money General Banking

Teleperformance; Glasgow; Hybride; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

28 days’ holiday (increasing to 30)

Refer & Earn Scheme

Pension Scheme

Mental Health support

Employee welfare program

Résumé du poste

Teleperformance in Glasgow is seeking a Customer Expert to support Virgin Money customers. You will handle inbound calls, educate customers on digital banking services and provide effective, empathetic assistance from a busy contact centre.

The role starts 4 January 2027 and offers a salary of £26,436.80 per annum. It is a full-time permanent position with potential move to hybrid working in the future.

Qualifications

• Insatiable curiosity; ask questions and offer best solutions.
• Strong communication skills with an ability to engage diverse customers.
• Flexible and positive approach to meet customer needs and business demands.
• Genuine enthusiasm to collaborate with the team to achieve goals.
• Digital-first mindset to support brand growth and customer experience.

Responsabilités

• Take inbound calls for Virgin Money to guide customers through digital services.
• Resolve queries about savings accounts and provide clear, helpful advice.
• Have empathetic conversations to understand customer needs and find best solutions.
• Collaborate with colleagues across the contact centre to ensure the right contact person is available.

Connaissances

Insatiable curiosity

Great communication

Flexible working

Digital mindset

Caring attitude

Outils

Microsoft Office

Description du poste

Overview

Customer Expert

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.

Start Date: 4 January 2027

• Salary: £26,436.80 per annum
• Location:Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE BUT WILL MOVE EVENTUALLY TO HYBRID WITH TWO DAYS A WEEK IN OFFICE.
• Shifts: Monday to Sunday 7.00 am - 9.00 pm. Please note you must be able to work any shifts between these times.
• Contract: Full Time Permanent (40 hours per week)
• Background Checking:
• Right to Work in the UK
• Criminal Record Check
• Enhanced Credit Check which will include looking for active defaults, CCJs, IVAs, bankruptcy
• CIFAS Fraud Check
• Global Sanctions Check
• Media Check
• 3 year employment history check

**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

Please be advised of the following stage in our selection process:We aim to email shortlisted candidates an online assessment link within one working day of application. Please ensure this is completed within 72 hours of receiving the link.

What you’ll be doing

• Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.

• Resolving any queries customers may have with their savings accounts which can bring challenge and reward.
• Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
• Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

We need you to have

• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A digital first mindset that will help us achieve companywide expectations and brand growth.
• A caring, positive attitude with a genuine desire to exceed our customers’ expectations.

We’d love you to have …

• Working knowledge of Microsoft Office applications
• Some financial services experience.
• Knowledge of banking products
• Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.

Our Benefits

• On-line recruitment process, with potential job offer within 24 hours
• Refer & Earn Scheme
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Length of Service and monthly recognition awards
• Opportunities for career development and progression
• Employee welfare support with free access to our Mental Health Employee Assistance programme
• Pension Scheme

Something Extra

• Discounted holidays, flights and hotels
• Discounted utility bills
• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.