Banking Customer Expert – Inbound Support, Glasgow

Teleperformance; Glasgow; Hybride; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

28 days’ holiday (increasing to 30)

Refer & Earn Scheme

Pension Scheme

Mental Health support

Employee welfare program

Résumé du poste

Teleperformance in Glasgow is seeking a Customer Expert to support Virgin Money customers. You will handle inbound calls, educate customers on digital banking services and provide effective, empathetic assistance from a busy contact centre.

The role starts 4 January 2027 and offers a salary of £26,436.80 per annum. It is a full-time permanent position with potential move to hybrid working in the future.

Qualifications

• Insatiable curiosity; ask questions and offer best solutions.
• Strong communication skills with an ability to engage diverse customers.
• Flexible and positive approach to meet customer needs and business demands.
• Genuine enthusiasm to collaborate with the team to achieve goals.
• Digital-first mindset to support brand growth and customer experience.

Responsabilités

• Take inbound calls for Virgin Money to guide customers through digital services.
• Resolve queries about savings accounts and provide clear, helpful advice.
• Have empathetic conversations to understand customer needs and find best solutions.
• Collaborate with colleagues across the contact centre to ensure the right contact person is available.

Connaissances

Insatiable curiosity

Great communication

Flexible working

Digital mindset

Caring attitude

Outils

Microsoft Office

Description du poste

Teleperformance in Glasgow is seeking a Customer Expert to support Virgin Money customers. You will handle inbound calls, educate customers on digital banking services and provide effective, empathetic assistance from a busy contact centre.

The role starts 4 January 2027 and offers a salary of £26,436.80 per annum. It is a full-time permanent position with potential move to hybrid working in the future.