Digital Banking Experience Specialist

Santander Group; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

£500 cash allowance

25 days holiday

Voluntary healthcare benefits

Pension (8% of salary)

Share plans

Staff product discounts

Job summary

Santander UK is hiring for a frontline role at one of our TSB Branch locations. You will help customers feel confident, capable and in control of their finances by delivering a personalised, human experience across face-to-face, phone and video channels.

You will support customers in using digital banking, identify suitable products, and resolve queries with clear, practical solutions. Growth opportunities exist across our international network, with a starting salary of £27,550 plus a £500

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment with wellbeing initiatives.
• Support for every life stage with enhanced family leave and tailored wellbeing support.
• Time to give back through volunteering opportunities.
• Global growth opportunities across Santander's international network.
• All candidates must have the right to work in the UK to commence employment in Santander.

Responsibilities

• Support customers across face-to-face, telephone and video channels.
• Help customers build confidence in using digital banking (mobile and online).
• Understand customer needs and proactively identify suitable products and services.
• Resolve customer queries efficiently with clear, practical solutions.
• Build long-term relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using customer devices and in-branch technology.
• Collaborate with colleagues to deliver a high-quality customer experience.
• Identify opportunities to improve how we support customers and service delivery.

Skills

Customer service

Multi-channel experience

Team collaboration

Wellbeing familiarity

Job description

Santander UK is hiring for a frontline role at one of our TSB Branch locations. You will help customers feel confident, capable and in control of their finances by delivering a personalised, human experience across face-to-face, phone and video channels.

You will support customers in using digital banking, identify suitable products, and resolve queries with clear, practical solutions. Growth opportunities exist across our international network, with a starting salary of £27,550 plus a £500