Branch Banking Customer Experience Consultant

Santander UK plc.; King's Lynn; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual cash allowance £500

25 days holiday + bank holidays

Voluntary healthcare benefits

Pension contributions 8%

Death-in-service benefit

Discounted life assurance & critical/​

Employee product access & discounts

Wellbeing programs and discounts

Volunteering opportunities

Global growth opportunities

Job summary

Santander UK is seeking a Customer Service Consultant at our TSB King's Lynn branch. You’ll help customers feel confident with their money, guiding digital banking and delivering a personal, trusted service across multiple channels.

Join a team that values innovation, collaboration and customer focus. The role offers a starting salary of £25,638 plus a £500 flexible benefit allowance and potential discretionary bonus of 8% of salary, plus generous holiday, pension and healthcare benefits.

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet banking needs
• Encourage digital self-service adoption and assist with mobile/online banking
• Identify customer needs and propose suitable products and services
• Resolve queries with clear, practical solutions
• Build lasting relationships through personalised service

Skills

Customer service

Financial products experience

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant at our TSB King's Lynn branch. You’ll help customers feel confident with their money, guiding digital banking and delivering a personal, trusted service across multiple channels.

Join a team that values innovation, collaboration and customer focus. The role offers a starting salary of £25,638 plus a £500 flexible benefit allowance and potential discretionary bonus of 8% of salary, plus generous holiday, pension and healthcare benefits.