Digital Banking Customer Advisor – 12 Month FTC

Santander UK; Kingston upon Thames; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus (8% of salary)

25 days holiday + bank holidays

Employer pension contributions 8%

Healthcare benefits

Job summary

Santander UK in Kingston is seeking a Customer Service Consultant at the Kingston branch to support personal and business customers with a digital-first, human experience. You will help clients navigate digital banking while delivering personalised, long‑term trust and loyalty.

The role focuses on understanding needs, resolving queries, and building lasting relationships across channels, contributing to a customer‑centric transformation within Retail & Commercial Banking.

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet their banking needs
• Help customers build confidence in using digital banking services, including mobile and online platforms
• Understand customer needs and proactively identify the most suitable products and services
• Resolve customer queries efficiently and provide clear, practical solutions
• Build strong, lasting relationships through personalised service and regular engagement
• Encourage digital self‑service adoption using customer devices and in‑branch technology
• Collaborate with colleagues to deliver a consistent and high‑quality customer experience
• Identify opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel support

Financial products experience

Team collaboration

Job description

Santander UK in Kingston is seeking a Customer Service Consultant at the Kingston branch to support personal and business customers with a digital-first, human experience. You will help clients navigate digital banking while delivering personalised, long‑term trust and loyalty.

The role focuses on understanding needs, resolving queries, and building lasting relationships across channels, contributing to a customer‑centric transformation within Retail & Commercial Banking.