Branch Banking Customer Experience Advisor

Santander Group; King's Lynn; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 cash allowance

25 days holiday

Voluntary healthcare

Pension 8%

Death in service

Share plans

Staff discounts

Wellbeing programs

Job summary

Santander Group in King's Lynn is seeking a Customer Service Consultant to join our Branch Banking team on a 12 Month FTC. You will support customers face-to-face, on the phone, and via video, helping them use digital banking and select appropriate products and services.

You will resolve queries, build lasting relationships, and promote convenient self-service options. The role offers a starting salary of £25,638, plus a £500 flexible benefit allowance and an 8% discretionary bonus.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet their banking needs.
• Help customers build confidence in using digital banking services, including mobile and online platforms.
• Understand customer needs and proactively identify suitable products and services.
• Resolve customer queries efficiently with clear, practical solutions.
• Build strong relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using customer devices and in-branch tech.
• Collaborate with colleagues to deliver a consistent and high-quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service multi-channel

Financial products knowledge

Team collaboration

Job description

Santander Group in King's Lynn is seeking a Customer Service Consultant to join our Branch Banking team on a 12 Month FTC. You will support customers face-to-face, on the phone, and via video, helping them use digital banking and select appropriate products and services.

You will resolve queries, build lasting relationships, and promote convenient self-service options. The role offers a starting salary of £25,638, plus a £500 flexible benefit allowance and an 8% discretionary bonus.