Branch Banking Specialist: Digital & Personal Service

A01 Santander UK plc; Kingston upon Thames; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

Discretionary 8% bonus

25 days holiday + bank holidays

Job summary

Santander Kingston branch is seeking a Customer Service Consultant to support personal banking customers across in-branch, telephone, and digital channels. You will help customers use digital banking confidently while delivering a personalised service that builds trust and loyalty.

As part of Branch Banking, you’ll identify customer needs, promote appropriate products, and collaborate with colleagues to ensure a consistent, high-quality experience. A discretionary bonus and benefits are included.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels.
• Encourage digital banking adoption and exposure to online/mobile platforms.
• Identify customer needs and connect them with suitable products and services.
• Resolve queries efficiently and provide clear, practical solutions.
• Build lasting relationships through personalised service and engagement.

Skills

Multi-channel experience

Financial products knowledge

Team collaboration

Job description

Santander Kingston branch is seeking a Customer Service Consultant to support personal banking customers across in-branch, telephone, and digital channels. You will help customers use digital banking confidently while delivering a personalised service that builds trust and loyalty.

As part of Branch Banking, you’ll identify customer needs, promote appropriate products, and collaborate with colleagues to ensure a consistent, high-quality experience. A discretionary bonus and benefits are included.