Digital Banking and Customer Experience Advisor

Banco Santander (Brasil); Kingston upon Thames; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus

Holiday entitlement 25 days + bank hol

Job summary

Santander UK is seeking a Customer Service Consultant for the Kingston branch on a 12-month fixed-term contract. You will support customers across face-to-face, phone and video channels, helping them feel confident in digital banking and using personalised service to build trust and loyalty.

Join a team focused on delivering a high-quality customer experience, collaborating with colleagues to identify the best products and services and to drive continuous improvement in service delivery.

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet their banking needs
• Encourage digital self-service adoption using customer devices and in-branch technology
• Understand customer needs and proactively identify the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multichannel support

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant for the Kingston branch on a 12-month fixed-term contract. You will support customers across face-to-face, phone and video channels, helping them feel confident in digital banking and using personalised service to build trust and loyalty.

Join a team focused on delivering a high-quality customer experience, collaborating with colleagues to identify the best products and services and to drive continuous improvement in service delivery.