Digital Banking Advisor, Hull Branch

Santander; Hull and East Yorkshire; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Annual cash allowance

Holiday entitlement

Voluntary healthcare benefits

Pension contribution

Death-in-service benefit

Share plans

Staff discounts on Santander products

Competitive rewards

Wellbeing programs

Enhanced family leave

Volunteering opportunities

Global growth opportunities

Job summary

Santander Hull Branch is seeking a Customer Service Consultant on a Month FTC. You will support personal banking customers to maximise digital banking usage while delivering a personalised, human service that builds trust and loyalty.

You’ll engage across face-to-face, phone and video, guiding customers to suitable products and services and fostering strong relationships with a proactive, customer-first mindset.

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service excellence

Financial products knowledge

Collaboration in a team

Job description

Santander Hull Branch is seeking a Customer Service Consultant on a Month FTC. You will support personal banking customers to maximise digital banking usage while delivering a personalised, human service that builds trust and loyalty.

You’ll engage across face-to-face, phone and video, guiding customers to suitable products and services and fostering strong relationships with a proactive, customer-first mindset.