Branch Banking Customer Experience Pro – Kingston

Santander Group; Kingston upon Thames; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

Discretionary bonus 8% of salary

Pension contributions (company) 8%

23–25 days holiday + bank holidays, 26

Healthcare options

Job summary

Santander UK is seeking a Customer Service Consultant at the Kingston branch to deliver exceptional service across in-branch, phone and video channels. You will help customers navigate digital banking and tailor solutions to individual financial needs, building trust and loyalty.

You will work with colleagues to maintain high standards of service delivery, encouraging digital self-service and contributing to a positive customer experience every day.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Assist customers across face-to-face, telephone and video channels to meet banking needs.
• Help customers use digital banking including mobile and online platforms.
• Identify customer needs and recommend suitable products/services.

Skills

Customer service

Multichannel support

Financial products knowledge

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant at the Kingston branch to deliver exceptional service across in-branch, phone and video channels. You will help customers navigate digital banking and tailor solutions to individual financial needs, building trust and loyalty.

You will work with colleagues to maintain high standards of service delivery, encouraging digital self-service and contributing to a positive customer experience every day.