Digital Banking Concierge (Branch)

Santander Group; Swindon; Presencial; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Annual leave 25 days + bank holidays

Pension scheme

Staff discounts

Descripción de la vacante

Santander Swindon branch is seeking a Customer Service Consultant to support personal banking customers across face-to-face, telephone and video channels, helping them navigate digital banking and choose the right products. You will build trusted relationships through personalised service, collaborate with colleagues, and promote self-service options.

The role offers a starting salary of £25,638 plus a £500 flexible benefits allowance and an 8% discretionary bonus on salary.

Formación

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsabilidades

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Conocimientos

Customer service

Multichannel support

Team collaboration

Descripción del empleo

Santander Swindon branch is seeking a Customer Service Consultant to support personal banking customers across face-to-face, telephone and video channels, helping them navigate digital banking and choose the right products. You will build trusted relationships through personalised service, collaborate with colleagues, and promote self-service options.

The role offers a starting salary of £25,638 plus a £500 flexible benefits allowance and an 8% discretionary bonus on salary.