Digital Banking Advisor - Multichannel Customer Support

Santander UK plc.; Paisley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

25 days holiday + bank holidays

Voluntary healthcare benefits

8% employer pension contribution

Staff product discounts

Job summary

Santander UK plc is hiring a Customer Service Consultant for the Paisley branch. The role focuses on delivering outstanding customer service across channels, supporting financial products, and guiding customers through digital banking tools.

You will build trusted relationships, promote self-service, and work with colleagues to ensure a seamless customer experience. The package includes a starting salary of £25,638, a £500 flexible allowance, and the potential for an 8% discretionary bonus.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet their banking needs.
• Help customers build confidence in using digital banking services, including mobile and online platforms.
• Understand customer needs and proactively identify the most suitable products and services.
• Resolve customer queries efficiently and provide clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using customer devices and in-branch technology.
• Collaborate with colleagues to deliver a consistent and high-quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Financial products

Team collaboration

Job description

Santander UK plc is hiring a Customer Service Consultant for the Paisley branch. The role focuses on delivering outstanding customer service across channels, supporting financial products, and guiding customers through digital banking tools.

You will build trusted relationships, promote self-service, and work with colleagues to ensure a seamless customer experience. The package includes a starting salary of £25,638, a £500 flexible allowance, and the potential for an 8% discretionary bonus.