Swindon Branch: Customer Experience Consultant

Santander; Swindon; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Annual leave and holidays

Private medical benefits

Pension contributions

Staff discounts and share plans

Job summary

Santander Swindon branch is seeking a Customer Service Consultant on a 12-month FTC to support personal banking customers and promote digital self-service. You will deliver a personalised, human experience, helping customers feel in control of their finances while using digital tools for efficiency and convenience.

The role focuses on building trust, delivering high-quality service, and collaborating with colleagues to ensure a consistent customer experience.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet banking needs.
• Help customers build confidence in using digital banking services.
• Understand customer needs and identify suitable products and services.
• Resolve customer queries with clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using in-branch technology.

Skills

Customer service excellence

Financial products knowledge

Team collaboration

Job description

Santander Swindon branch is seeking a Customer Service Consultant on a 12-month FTC to support personal banking customers and promote digital self-service. You will deliver a personalised, human experience, helping customers feel in control of their finances while using digital tools for efficiency and convenience.

The role focuses on building trust, delivering high-quality service, and collaborating with colleagues to ensure a consistent customer experience.