Digital Banking Concierge

Santander Group; Stowmarket; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

Discretionary performance-related 8% -

25 days holiday + bank holidays (26 @5

Voluntary healthcare benefits

Employer pension contribution (8%)

Share plans

Staff discounts on Santander products

Job summary

Santander UK is hiring to support personal banking customers, helping them get the most from digital banking while delivering a personalised, human experience. You’ll engage face-to-face, phone and video channels, build trust, and foster long-term relationships across our UK branches and digital channels.

Join a team focused on wellbeing, family support, volunteering, and opportunities to grow within our international network. Competitive salary and benefits package offered.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment, wellbeing programmes and family support available.
• Support for every life stage with enhanced family leave and childcare options.
• Time to give back through volunteering opportunities that benefit communities.
• Global growth opportunities across Santander's international network.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Financial products experience

Collaborative team

Family and wellbeing support

Volunteer opportunities

Global career growth

Job description

Santander UK is hiring to support personal banking customers, helping them get the most from digital banking while delivering a personalised, human experience. You’ll engage face-to-face, phone and video channels, build trust, and foster long-term relationships across our UK branches and digital channels.

Join a team focused on wellbeing, family support, volunteering, and opportunities to grow within our international network. Competitive salary and benefits package offered.