Multichannel Banking Customer Service Consultant

Banco Santander SA; Falkirk; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus (8%)

Annual cash allowance £500

Job summary

Santander UK, Falkirk, is seeking a Customer Service Consultant for a 12-month FTC at the Falkirk branch. You will assist customers face-to-face, over the phone and via video, guiding digital banking adoption while delivering a personalised, trusted service.

The role focuses on building confidence and long-term customer relationships in Branch Banking. The starting salary is £25,000 with a £500 flexible benefit allowance and an 8% discretionary bonus.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet their banking needs.
• Help customers build confidence in using digital banking services, including mobile and online platforms.
• Understand customer needs and proactively identify suitable products and services.
• Resolve customer queries efficiently and provide clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using customer devices and in-branch technology.
• Collaborate with colleagues to deliver a consistent and high-quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service across channels

Financial products knowledge

Team collaboration

Job description

Santander UK, Falkirk, is seeking a Customer Service Consultant for a 12-month FTC at the Falkirk branch. You will assist customers face-to-face, over the phone and via video, guiding digital banking adoption while delivering a personalised, trusted service.

The role focuses on building confidence and long-term customer relationships in Branch Banking. The starting salary is £25,000 with a £500 flexible benefit allowance and an 8% discretionary bonus.