Banking Customer Experience Specialist (Hybrid)

Santander UK plc.; Bridport; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

£500 annual cash allowance to spend on

25 days' holiday + bank holidays

Pension contributions (8% employer)

Healthcare benefits

Discounts on Santander products

Job summary

Santander UK plc. Bridport is seeking a Customer Service Consultant to support customers across face-to-face, telephone and video channels, helping them make the most of their money and digital banking tools.

You’ll resolve queries with clarity, build lasting relationships and work with colleagues to ensure a high-quality customer experience at Bridport. Starting salary is £25,000 with a £500 allowance and an 8% discretionary bonus.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel support

Team collaboration

Job description

Santander UK plc. Bridport is seeking a Customer Service Consultant to support customers across face-to-face, telephone and video channels, helping them make the most of their money and digital banking tools.

You’ll resolve queries with clarity, build lasting relationships and work with colleagues to ensure a high-quality customer experience at Bridport. Starting salary is £25,000 with a £500 allowance and an 8% discretionary bonus.