Customer Service & Digital Banking Advisor - Paisley

Santander Group; Paisley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefits allowance

8% discretionary bonus of salary

25 days holiday + bank holidays

Pension contribution by employer

Job summary

Santander UK is seeking a Customer Service Consultant at the Paisley branch to support personal banking customers, helping them get the most from digital banking while delivering a personalised, human service that builds trust and loyalty.

You will work across face‑to‑face, phone and video channels, identify customer needs, and promote digital tools to simplify banking and enhance customer experience.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet banking needs.
• Help customers build confidence in using digital banking services.
• Understand customer needs and proactively identify suitable products and services.
• Resolve customer queries efficiently and provide clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using customer devices and in-branch technology.
• Collaborate with colleagues to deliver a consistent, high-quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Skills

Multi-channel service

Financial products experience

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant at the Paisley branch to support personal banking customers, helping them get the most from digital banking while delivering a personalised, human service that builds trust and loyalty.

You will work across face‑to‑face, phone and video channels, identify customer needs, and promote digital tools to simplify banking and enhance customer experience.