Banking Customer Advisor - Hybrid & Digital

Santander UK plc.; Ayr; Hybrid; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

£500 flexible benefit allowance

8% discretionary bonus

25 days holiday + bank holidays

Company pension 8% contribution

Zusammenfassung

Santander UK plc. Ayr branch is seeking a Customer Service Consultant to assist customers in confidently managing their finances across face-to-face, telephone and video channels, while promoting digital banking and a personalised service.

You will identify customer needs, explain products, resolve queries, build lasting relationships and support colleagues to deliver a high-quality experience. The role offers a starting salary of £25,000, a £500 flexible allowance and an 8% discretionary bonus.

Qualifikationen

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Aufgaben

• Support customers face-to-face, over the phone, and via video channels.
• Help customers use digital banking securely and confidently.
• Understand customer needs and recommend suitable products.
• Resolve queries with clear, practical solutions.
• Build lasting relationships through personalised service.
• Encourage digital self-service adoption.
• Collaborate with colleagues to deliver a consistent customer experience.
• Identify opportunities to improve service delivery.

Kenntnisse

Customer service

Financial products knowledge

Team collaboration

Jobbeschreibung

Santander UK plc. Ayr branch is seeking a Customer Service Consultant to assist customers in confidently managing their finances across face-to-face, telephone and video channels, while promoting digital banking and a personalised service.

You will identify customer needs, explain products, resolve queries, build lasting relationships and support colleagues to deliver a high-quality experience. The role offers a starting salary of £25,000, a £500 flexible allowance and an 8% discretionary bonus.