Digital & Branch Customer Advocate

Santander; Paisley; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive rewards

Wellbeing programs

Volunteer opportunities

Global growth opportunities

Job summary

Santander UK is hiring a Customer Service Consultant at the Paisley TSB branch. You’ll assist personal banking customers across face-to-face, phone and video channels while guiding them through digital banking and delivering a personalised service that builds trust.

Join a team shaping how we work through innovation and collaboration, providing proactive support and practical solutions to meet diverse customer needs, and driving a high-quality customer experience daily.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Face-to-face customer service

Multi-channel support

Team collaboration

Job description

Santander UK is hiring a Customer Service Consultant at the Paisley TSB branch. You’ll assist personal banking customers across face-to-face, phone and video channels while guiding them through digital banking and delivering a personalised service that builds trust.

Join a team shaping how we work through innovation and collaboration, providing proactive support and practical solutions to meet diverse customer needs, and driving a high-quality customer experience daily.