Branch Banking: Customer Service Consultant (Paisley)

Santander Group; Paisley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary allowance £500

Discretionary 8% bonus

Private healthcare options

Pension contribution 8–12.5%

Holiday entitlement 25 days + bank

Share schemes

Job summary

Santander UK is recruiting a Customer Service Consultant for the Paisley (S1) Branch Banking team on a 12 Month FTC. You’ll support personal banking customers across in-branch, phone and video channels, helping them get the most from digital services while delivering a personalised experience that promotes trust and loyalty.

You’ll work with colleagues to understand needs, suggest suitable products, and resolve queries with practical, clear guidance.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet their banking needs.
• Help customers build confidence in using digital banking services, including mobile and online platforms.
• Understand customer needs and proactively identify the most suitable products and services.
• Resolve customer queries efficiently and provide clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using customer devices and in-branch technology.
• Collaborate with colleagues to deliver a consistent and high-quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service across channels

Financial products knowledge

Team collaboration

Job description

Santander UK is recruiting a Customer Service Consultant for the Paisley (S1) Branch Banking team on a 12 Month FTC. You’ll support personal banking customers across in-branch, phone and video channels, helping them get the most from digital services while delivering a personalised experience that promotes trust and loyalty.

You’ll work with colleagues to understand needs, suggest suitable products, and resolve queries with practical, clear guidance.