Customer Service & Digital Banking Advisor – Glasgow

Banco Santander SA; Glasgow; Híbrido; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefit allowance

Discretionary bonus (8%)

Pension contributions

Holiday entitlement 25 days + bank

Descripción de la vacante

Santander UK, Glasgow Shettleston – Branch Banking, is seeking a Customer Service Consultant to assist personal banking customers across digital and branch channels. You will help customers maximise digital tools and resources while delivering a personalised, human service that builds trust and loyalty.

The role focuses on guiding customers through online/mobile banking, resolving queries, and delivering a smooth, confident banking experience in a hybrid working environment.

Formación

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsabilidades

• Support customers across face-to-face, telephone and video channels to meet their banking needs.
• Help customers build confidence in using digital banking services, including mobile and online platforms.
• Understand customer needs and proactively identify the most suitable products and services.
• Resolve customer queries efficiently and provide clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using customer devices and in-branch technology.
• Collaborate with colleagues to deliver a consistent and high-quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Conocimientos

Customer service

Multichannel support

Financial products knowledge

Team collaboration

Problem solving

Descripción del empleo

Santander UK, Glasgow Shettleston – Branch Banking, is seeking a Customer Service Consultant to assist personal banking customers across digital and branch channels. You will help customers maximise digital tools and resources while delivering a personalised, human service that builds trust and loyalty.

The role focuses on guiding customers through online/mobile banking, resolving queries, and delivering a smooth, confident banking experience in a hybrid working environment.