Digital Banking Support & Customer Advocate

Santander Group; Swindon; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Flexible benefit allowance

Pension contribution

Staff product access

Job summary

Santander UK is hiring to support personal banking customers across in-branch, phone and video channels. You will promote digital banking adoption while delivering a personal, human experience to build trust and loyalty.

Responsibilities include helping customers with digital tools, identifying needs, providing practical solutions, and collaborating with colleagues to ensure a consistent high-quality service. A focus on wellbeing and community support is highlighted.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment and awareness of wellbeing initiatives.

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet banking needs.
• Help customers build confidence in using digital banking platforms.
• Identify customer needs and propose suitable products and services.
• Resolve queries with clear, practical solutions.
• Build lasting relationships through personalised service and engagement.
• Encourage digital self-service adoption using in-branch tech.
• Collaborate with colleagues to deliver high-quality customer experience.
• Identify opportunities to improve customer support and service delivery.

Skills

Customer service

Financial products

Team collaboration

Wellbeing programs

Job description

Santander UK is hiring to support personal banking customers across in-branch, phone and video channels. You will promote digital banking adoption while delivering a personal, human experience to build trust and loyalty.

Responsibilities include helping customers with digital tools, identifying needs, providing practical solutions, and collaborating with colleagues to ensure a consistent high-quality service. A focus on wellbeing and community support is highlighted.