Digital Banking Customer Advisor

Santander Group; England; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual cash allowance of £500

25 days holiday plus bank holidays

Voluntary healthcare benefits

Pension scheme with company/employee—8

Share plans

Access to Santander products at staff率

Discounts on Santander products

Job summary

Santander UK is hiring to help customers feel confident and in control of their finances, supporting personal banking customers across face-to-face, phone and video channels. The role focuses on enabling digital banking usage while delivering a personalised, human experience to build trust and loyalty.

You will proactively identify suitable products, resolve queries efficiently, and collaborate with colleagues to provide a consistent, high-quality service.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment with wellbeing into practice.

Responsibilities

• Assist customers across face-to-face, telephone and video channels to meet banking needs.
• Help customers use digital banking (mobile/online) and adopt self-service tools.
• Understand customer needs and recommend appropriate products/services.
• Resolve queries with clear, practical solutions and follow-up as needed.
• Build lasting relationships through personalised service and regular engagement.
• Encourage digital self-service using devices and in-branch tech.
• Collaborate with colleagues to maintain a high-quality customer experience.
• Identify opportunities to improve customer support and service delivery.

Skills

Customer service

Digital banking support

Team collaboration

Financial product knowledge

Job description

Santander UK is hiring to help customers feel confident and in control of their finances, supporting personal banking customers across face-to-face, phone and video channels. The role focuses on enabling digital banking usage while delivering a personalised, human experience to build trust and loyalty.

You will proactively identify suitable products, resolve queries efficiently, and collaborate with colleagues to provide a consistent, high-quality service.