Digital Banking Advisor – Customer Care (Inverness)

Santander Group; Inverness; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Flexible benefits allowance

Performance bonus (8%)

25 days holiday + bank holidays

Company pension

Healthcare benefits

Résumé du poste

Santander UK Inverness branch is seeking a Customer Service Consultant to support personal banking customers across face-to-face, telephone and video channels, helping them use digital banking confidently and providing a personalised, human experience that builds trust and loyalty.

You will understand customer needs, propose suitable products, encourage digital self-service, and collaborate with colleagues to ensure a consistent, high-quality service.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsabilités

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Connaissances

Customer service across channels

Financial products knowledge

Collaborative team environment

Description du poste

Santander UK Inverness branch is seeking a Customer Service Consultant to support personal banking customers across face-to-face, telephone and video channels, helping them use digital banking confidently and providing a personalised, human experience that builds trust and loyalty.

You will understand customer needs, propose suitable products, encourage digital self-service, and collaborate with colleagues to ensure a consistent, high-quality service.