Digital and Communications Manager

Ministry of Justice; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A government department in the UK is seeking a professional responsible for managing digital communications and user engagement. The role involves creating high-quality content, defining communication strategies, and improving digital adoption among staff and residents. Ideal candidates should possess proficient writing skills and experience in producing multimedia content. This non-operational position includes management responsibilities and offers opportunities for training and development.

Benefits

Flexible working options

Pension scheme

Training and development opportunities

Qualifications

• Manage digital and technology user adoption and engagement.
• Create high-quality written, visual, and audio content for local digital communications.
• Experience in content planning and project management.

Responsibilities

• Define local communication requirements with stakeholders.
• Deliver site-level digital operational performance targets.
• Lead engagement, support, and training for staff and residents.

Skills

Proficient writing skills

Experience in written, audio and video communications

Experience filming and editing audio and visual content

Job description

The job holder will be responsible for managing digital and technology user adoption and engagement on site and planning and producing high-quality local digital communications content. The job holder will manage digital and technology adoption and engagement locally, and champion user needs across all groups. They will also work closely with staff, residents, and the central Hub team to plan, design and produce local digital communications and engagement content. They will be responsible for identifying opportunities for digital services, digital content and technology to improve operational efficiency, staff experience, and resident experience. They will be accountable for delivering a set of operational targets for digital and technology management and support on site and support central teams to measure benefits. This is a non-operational role with line management responsibilities. This role is non-rotational.

Local Digital Communications Management

• Defining local communication requirements and working with SMT, residents and the central Content Designer to build a roadmap for local digital content.
• Creating high-quality written, visual and audio content to communicate local news, events and updates, via the Hub (our digital communications platform), creating a strong brand for local prison communications.
• Adhering to government and industry guidelines on publishing and maintaining content and reviewing page analytics and feedback to evaluate content success and engagement.

Prison Digital Services & Technology Management

• Delivering site-level digital and technology related operational performance targets, preparing a monthly report to identify and escalation any issues, risks and/or opportunities.
• Working with SMT, HMPPS and MOJ to contribute to Digital and Technology roadmap and priorities and identifying and escalating site needs.
• Supporting the central MOJ D&T in the design and delivery of new digital services and technology programmes.

User Management

• Managing staff within the digital change network, building knowledge, keeping them engaged and training them to support current and future digital services and technology programmes.
• Leading engagement, support and training for staff and residents to ensure the safe, secure and effective use of digital services and technology on site.

Operational Security

• Communicating and advocating device related guidance with residents and staff, escalating when policies or procedures are not being followed.
• Working with staff and residents to reduce rates of improper use of devices and/or digital services and reduce rates of intentional damage.
• The job holder will be expected to lead daily stand-ups, attend the prison morning meeting with senior staff, conduct monthly operational review meetings, attend weekly hub team meetings, and lead digital change network meetings.

Civil Service Success Profile Criteria Behaviours

• Communicating and Influencing
• Developing Self and Others
• Delivering at Pace

Experience Essential

• Proficient writing skills
• Experience in written, audio and video communications
• Experience filming and editing audio and visual content

Desirable

• Experience working within a prison establishment
• Experience working with Digital and Technology
• Experience in content planning
• Experience with Content Management Systems
• Experience in Project Management

Annual Leave -The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro‑rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays -You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment.

Pension -The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ Season Ticket Advance -After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer‑period season ticket for travel between home and your place of work.

Childcare Vouchers For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers Training HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes -There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts -All staff receive security and diversity training and an individual induction programme into their new roles.

Eligibility -All candidates are subject to security and identity checks prior to taking up post -All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS -All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order To Transformative Business Services (0345 241 5358, Monday to Friday 8am - 6pm) or email [e-mail] To the Ministry of Justice Resourcing team ([e-mail]) To the Civil Service Commission (details available here).

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team. For more information on applying for a role as a candidate with a disability or long‑term condition, please watch our animated videos.

Diversity & Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. A Great Place to Work for Veterans The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans Redeployment Interview Scheme Civil Service departments are expected to explore redeployment opportunities before making an individual redundant.

• Transformative Business Services (0345 241 5358, Monday to Friday 8am - 6pm) or email [e-mail]
• Ministry of Justice Resourcing team ([e-mail])
• Civil Service Commission (details available here)