Digital Account Manager

mtc.; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic technology firm is seeking an Account Manager in the City of Edinburgh, Scotland. The role involves maintaining client relationships, handling queries, and resolving support tickets effectively. Candidates should possess excellent communication skills and be confident in managing client interactions. Previous experience in technical support or front coding can be beneficial. The salary is negotiable based on experience.

Qualifications

• Proven ability to manage client relationships effectively.
• Strong communication skills across multiple channels.
• Experience in technical support or related technical knowledge.

Responsibilities

• Manage and build relationships with clients.
• Resolve client support tickets in a timely manner.
• Upsell services based on clients' needs and feedback.

Skills

Client relationship management

Communication skills

Problem-solving skills

Technical support

Outgoing personality

Job description

mtc. wish to recruit an outgoing and dynamic Account Manager that can join our existing team and work with our existing clients.

The role will consist of managing our clients and working within our dedicated Aftercare system. You will build strong and positive relationships with clients. Communication will be via phone, email and via the Aftercare system. You will grow a sound understanding of all mtc. services and features and up-sell accordingly to our existing clients. Day to day you will manage clients questions, expectations on costs, time frames and ensure client's support tickets are resolved in a reasonable time scale. Within your role you will build strong relationships with co-workers across all teams and be prepared to go the extra mile for clients and colleagues at all times. You should be confident in handling any client's concerns or issues. Also be beneficial for the role and any front coding experience or general technical support experience.

A CV and any applicable covering letter advising of your experience is beneficial.

Location: Dundee / Edinburgh

Salary: Negotiable depending on experience

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