Desktop Support Technician - Onsite & Remote Helpdesk

Axiom Technologies; East Oakley; Sur place; GBP 23 000 - 38 000; Plein temps

Résumé du poste

Axiom Technologies, a Global IT Services partner, is seeking a capable resource to coordinate IT support activities for end-users within our client environments. The role provides onsite/on-call assistance to maintain optimal service delivery.

Responsibilities include first- and second-level desktop support, OS/ software maintenance, asset documentation, onboarding/offboarding, VPN and remote access support, and collaboration with IT teams to resolve escalated issues while following security

Qualifications

• Bachelor’s degree in Computer Science/IT or related field, or equivalent experience.
• 1+ year in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsabilités

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Connaissances

Communication skills

Troubleshooting

Interpersonal skills

Formation

Bachelor’s degree in Computer Science/IT or related field

Outils

Windows OS

Office 365

Networking basics

Description du poste

Axiom Technologies, a Global IT Services partner, is seeking a capable resource to coordinate IT support activities for end-users within our client environments. The role provides onsite/on-call assistance to maintain optimal service delivery.

Responsibilities include first- and second-level desktop support, OS/ software maintenance, asset documentation, onboarding/offboarding, VPN and remote access support, and collaboration with IT teams to resolve escalated issues while following security