Desktop IT Support Engineer — On-site & Remote Help Expert

Axiom Technologies Pty Ltd.; West of England; Híbrido; GBP 24 000 - 34 000; Tempo integral

Resumo da oferta

Axiom Technologies Pty Ltd. is seeking a capable IT support professional to coordinate from routine tasks to complex plans. This role provides onsite/on-call assistance to end-users within the organization’s desktop computing environment to ensure timely, accurate service delivery.

You will handle a range of responsibilities from desktop and device support to onboarding, security practices, and collaboration with IT teams. On-site involvement and occasional after-hours work may be required.

Qualificações

• Bachelor’s degree in Computer Science, IT, or related field or equivalent experience.
• 2+ years in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem‑solving abilities.

Responsabilidades

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Conhecimentos

Communication

Interpersonal skills

Troubleshooting

Problem-solving

Formação académica

Bachelor’s degree in Computer Science / IT

Ferramentas

Windows OS

Office 365

Networking basics

ServiceNow

Zendesk

JIRA

Descrição da oferta de emprego

Axiom Technologies Pty Ltd. is seeking a capable IT support professional to coordinate from routine tasks to complex plans. This role provides onsite/on-call assistance to end-users within the organization’s desktop computing environment to ensure timely, accurate service delivery.

You will handle a range of responsibilities from desktop and device support to onboarding, security practices, and collaboration with IT teams. On-site involvement and occasional after-hours work may be required.