Desktop Support Engineer - Onsite & Remote IT Helpdesk

Axiom Technologies; West of England; On-site; GBP 25,000 - 36,000; Full time

Job summary

Axiom Technologies is seeking a capable IT professional to coordinate a range of activities from simple tasks to complex plans. This role provides onsite and on-call support to end-users within the organization's desktop computing environment to ensure timely and accurate service delivery.

Responsibilities include providing first- and second-level support for desktops, laptops, printers, and mobile devices, configuring new employee workstations, maintaining asset inventory, and assisting with

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent experience.
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Desktop support experience

Strong communication

Troubleshooting

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in Computer Science / IT or related field

Tools

ServiceNow

Zendesk

JIRA

Office 365

Job description

Axiom Technologies is seeking a capable IT professional to coordinate a range of activities from simple tasks to complex plans. This role provides onsite and on-call support to end-users within the organization's desktop computing environment to ensure timely and accurate service delivery.

Responsibilities include providing first- and second-level support for desktops, laptops, printers, and mobile devices, configuring new employee workstations, maintaining asset inventory, and assisting with