Desktop Support Specialist – Onsite & Remote Help

Axiom Technologies; Greater London; In loco; GBP 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Axiom Technologies in the United Kingdom is seeking a capable IT Support professional to coordinate desk-side activities and provide onsite/on-call assistance to end-users within the organization's desktop computing environment.

You will handle incident responses, install and maintain operating systems, configure new workstations, manage asset inventory, and collaborate with IT teams to ensure secure, reliable service delivery.

Competenze

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Mansioni

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Conoscenze

Communication skills

Troubleshooting

Interpersonal skills

Problem solving

Formazione

Bachelor's degree in CS/IT or related field

Strumenti

ServiceNow

Zendesk

JIRA

Office 365

Descrizione del lavoro

Axiom Technologies in the United Kingdom is seeking a capable IT Support professional to coordinate desk-side activities and provide onsite/on-call assistance to end-users within the organization's desktop computing environment.

You will handle incident responses, install and maintain operating systems, configure new workstations, manage asset inventory, and collaborate with IT teams to ensure secure, reliable service delivery.