Desktop Support Specialist | Onsite & Remote IT

Axiom Technologies; Leeds; On-site; GBP 24,000 - 34,000; Full time

Job summary

Axiom Technologies in Leeds seeks an IT Desktop Support Technician to provide on-site end-user support across desktops, laptops, printers and mobile devices. You will respond to tickets, perform OS installations and updates, and assist with onboarding of new staff.

The role requires 1+ year in a desktop support or helpdesk role, strong Windows and Office 365 knowledge, basic networking, and excellent communication. On-site work with occasional after-hours support may be needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Customer service

Communication

Troubleshooting

Team collaboration

Problem solving

Education

Bachelor’s degree in CS/IT

Tools

ServiceNow

Zendesk

JIRA

Active Directory/Group Policy

Intune

SCCM

JAMF

VPN

Job description

Axiom Technologies in Leeds seeks an IT Desktop Support Technician to provide on-site end-user support across desktops, laptops, printers and mobile devices. You will respond to tickets, perform OS installations and updates, and assist with onboarding of new staff.

The role requires 1+ year in a desktop support or helpdesk role, strong Windows and Office 365 knowledge, basic networking, and excellent communication. On-site work with occasional after-hours support may be needed.