Desktop Support Specialist - Onsite & Remote IT

Axiom Technologies; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Axiom Technologies in Manchester is seeking a capable IT professional to coordinate from simple tasks to complex plans, providing onsite/on-call support to end-users within the desktop computing environment to ensure timely and accurate service delivery.

The role requires a Bachelor's degree in CS/IT (or equivalent) and 1+ year of desktop support experience, with strong knowledge of Windows OS, Office 365, basic networking, and ticketing systems such as ServiceNow, Zendesk or Jira.

Qualifications

• Bachelor’s degree in CS/IT or related field
• 1+ year in desktop support or IT technician role
• Strong knowledge of Windows OS, Office 365, and basic networking
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA
• Excellent communication and interpersonal skills
• Strong troubleshooting and problem-solving abilities

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Ticketing systems

Communication skills

Troubleshooting

Education

Bachelor's degree in CS/IT

Tools

Active Directory

Group Policy

SCCM

Intune

JAMF

Job description

Axiom Technologies in Manchester is seeking a capable IT professional to coordinate from simple tasks to complex plans, providing onsite/on-call support to end-users within the desktop computing environment to ensure timely and accurate service delivery.

The role requires a Bachelor's degree in CS/IT (or equivalent) and 1+ year of desktop support experience, with strong knowledge of Windows OS, Office 365, basic networking, and ticketing systems such as ServiceNow, Zendesk or Jira.