Desktop Support Engineer

VIQU IT; Stevenage; On-site; GBP 32,000 - 48,000; Full time

Job summary

VIQU IT is seeking a proactive Desktop Support Engineer to join a onsite IT team in Stevenage. You will handle first-line IT support, assist users face-to-face and remotely, and manage tickets through the internal system, ensuring quick resolution and high service levels.

The role focuses on Windows 10, Office 365, AD, Azure, SharePoint, and AV for meeting room setups. You will escalate complex incidents and maintain excellent customer communication throughout.

Qualifications

• Experience in IT support within a Microsoft environment.
• Strong customer service and communication skills.
• Experience with SharePoint, Windows 10 and Office 365.
• Experience with Active Directory and Azure.
• Experience with AV for meeting room setups and basic issues.

Responsibilities

• Provide hands-on Desktop Support to end users (face-to-face and remote).
• Handle incoming support calls and walk-up requests.
• Triage, manage and update support tickets.
• Troubleshoot hardware and software issues and escalate when needed.

Skills

Desktop support

1st line support

Service desk

Windows 10

Office 365

Active Directory

Azure

SharePoint

AV support

Job description

Desktop Support Engineer - Stevenage

VIQU have been approached by a customer who are seeking a Desktop Support Engineer to provide additional BAU support to their onsite IT team.

The successful Desktop Support Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service across both face-to-face and remote interactions.

The role:

This role will involve providing hands-on Desktop Support to end users, including handling incoming support calls, assisting users via walk-up support and managing tickets through the internal ticketing system. The successful candidate will be responsible for troubleshooting and resolving a range of hardware, software and access issues, whilst escalating more complex incidents where required.

Key skills & responsibilities for the Desktop Support Engineer:

• Desktop / 1st Line / Service Desk Support - in a Windows / Microsoft environment
• Handling incoming IT support calls and resolving user issues
• Providing face-to-face walk-up IT support
• Managing, triaging and updating support tickets
• SharePoint
• Windows 10
• Office 365 / Microsoft 365
• Active Directory
• Azure
• Supporting AV - meeting room set-ups and technical issues
• Troubleshooting hardware and software break/fix issues
• Escalating incidents to relevant teams where necessary
• Excellent customer service and communication skills

Role details:

• Job role: Desktop Support Engineer
• Job type: Contract
• Location: Stevenage - 5 days per week onsite