Desktop Support Engineer

VIQU Limited; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

VIQU Limited in Stevenage is seeking a Desktop Support Engineer to provide hands-on BAU IT support to an onsite team. You will resolve a range of hardware and software issues in a Windows / Microsoft 365 environment, handling face-to-face and remote inquiries.

Responsibilities include logging and triaging tickets, supporting SharePoint, Active Directory and Azure tasks, and escalating complex incidents to appropriate teams while delivering excellent customer service.

Qualifications

• Hands-on Desktop Support to end users in a Windows / Microsoft environment.
• Handle incoming support calls and walk-up user support.
• Manage tickets through the internal ticketing system and escalate complex incidents.

Responsibilities

• Provide hands-on Desktop Support to end users in a Windows environment.
• Handle incoming IT support calls and resolve user issues.
• Provide face-to-face walk-up IT support and manage tickets.
• Escalate complex incidents to relevant teams as needed.

Skills

Desktop Support

1st Line

Service Desk

Windows

Microsoft 365

Active Directory

Azure

SharePoint

Customer service

Troubleshooting

Tools

Office 365

Job description

Desktop Support Engineer - Stevenage

VIQU have been approached by a customer who are seeking a Desktop Support Engineer to provide additional BAU support to their onsite IT team.

The successful Desktop Support Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service across both face-to-face and remote interactions.

The role:

This role will involve providing hands-on Desktop Support to end users, including handling incoming support calls, assisting users via walk-up support and managing tickets through the internal ticketing system. The successful candidate will be responsible for troubleshooting and resolving a range of hardware, software and access issues, whilst escalating more complex incidents where required.

Key skills & responsibilities for the Desktop Support Engineer:

• Desktop / 1st Line / Service Desk Support - in a Windows / Microsoft environment
• Handling incoming IT support calls and resolving user issues
• Providing face-to-face walk-up IT support
• Managing, triaging and updating support tickets
• SharePoint
• Windows 10
• Office 365 / Microsoft 365
• Active Directory
• Azure
• Supporting AV - meeting room set‑ups and technical issues
• Troubleshooting hardware and software break/fix issues
• Escalating incidents to relevant teams where necessary
• Excellent customer service and communication skills

Role details:

Job role: Desktop Support Engineer
Job type: Contract
Location: Stevenage - 5 days per week onsite