Desktop Support Engineer

Colossus Recruitment; Stoke-on-Trent; On-site; GBP 24,000 - 28,000; Part time

Job summary

Colossus Recruitment is seeking a Desktop Support Engineer in Stoke-on-Trent to provide on-site IT support across desktops and mobile devices. You will resolve hardware/software issues, assist with imaging, and support Microsoft 365 and Google Workspace users.

The role requires an Enhanced DBS check and does not sponsor work visas. It is a 3-month contract Inside IR35, with a focus on delivering timely, user-friendly IT assistance in a fast-paced environment.

Qualifications

• Experience providing IT support to users across desktop and mobile devices.
• Experience with IT service desk ticketing systems (e.g., ServiceNow) is beneficial.

Responsibilities

• Provide on-site and remote IT support for desktop and mobile devices.
• Troubleshoot hardware and software issues, printers, and AV equipment.
• Assist with image deployment for Microsoft and Apple devices.
• Support users with Microsoft 365 and Google Workspace applications.
• Maintain records in the IT ticketing system and escalate where needed.

Skills

IT support

Customer service

Communication

Troubleshooting

ITIL awareness

Education

CompTIA A+ or equivalent

Tools

ServiceNow

Microsoft 365

Google Workspace

Image deployment tools

Job description

Desktop Support Engineer, Office365, Google workspace, Desktop , 3 month contact Inside IR35

This role is an onsite role, you will need to go through Enhanced DBS check . Because on this, work visas can not be sponsored

Are you passionate about IT support and troubleshooting? Do you enjoy helping users resolve technical issues and ensuring smooth IT operations? This is a fantastic opportunity to join a growing IT support team, where you will play a key role in providing first-class technical support to users across multiple locations.

This role is ideal for an IT support professional with experience in mobile and desktop device maintenance, troubleshooting peripherals, and basic networking. If you have strong customer service skills and enjoy working in a dynamic, user-focused environment, we'd love to hear from you!

The Role

As a Desktop Support Engineer, you will provide on-site and remote IT support, ensuring users receive fast, effective resolutions to their technical issues. You will work as part of a wider IT team, supporting desktop and mobile devices, peripherals, and networks while maintaining high customer service standards.

Key Responsibilities

Technical Support & Troubleshooting

• Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets.
• Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.
• Troubleshoot basic networking issues, including wired and wireless connectivity problems.
• Assist with image build and deployment for Microsoft and Apple devices.
• Support users with Microsoft 365 and Google Workspace applications.

Customer-Focused IT Support

• Act as the customer-facing representative for IT support, ensuring users receive fast and efficient service.
• Assist the service desk team in delivering high-quality IT support, escalating issues when necessary.
• Provide clear technical guidance to users, many of whom may not have IT backgrounds.
• Maintain accurate records of service requests in the IT ticketing system.

Collaboration & Best Practices

• Work effectively with remote IT teams, ensuring smooth communication and problem resolution.
• Support the implementation of ITIL best practices to improve IT service delivery.
• Contribute to continuous improvement initiatives, identifying ways to enhance IT support efficiency.

What We're Looking For

Technical Skills & Experience:

• Experience supporting desktop & mobile devices (laptops, tablets, Chromebooks).
• Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens.
• Basic understanding of wired and wireless networking.
• Familiarity with image deployment tools for Microsoft and Apple devices.
• Operational knowledge of Microsoft 365 and Google Workspace.
• IT qualifications equivalent to CompTIA A+ or similar.
• Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage.

Soft Skills & Behaviours:

• Excellent customer service skills with a proactive, problem-solving approach.
• Strong communication skills, both verbal and written.
• Ability to prioritise workloads and work under pressure.
• Strong troubleshooting abilities, knowing when to research issues or elevate problems.
• Ability to build strong working relationships with remote teams and users.