Desktop Support Engineer

Bank of London; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

An innovative bank is seeking a Desktop Support Engineer to join its dynamic team in London. This role involves providing exceptional technical support for hardware and software, ensuring seamless operations for users. The ideal candidate will excel in customer service and possess strong technical skills, particularly in managing Windows and Mac systems. Join a forward-thinking organization that values compassion, ownership, and curiosity, and contribute to a safer banking model that prioritizes client trust and service excellence. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Proven experience in providing technical support for hardware and software.
• Ability to manage a Windows and Mac estate effectively.
• Strong communication skills and customer service orientation.

Responsibilities

• Provide 1st and 2nd level support for hardware and software issues.
• Ensure timely response to incidents and support requests.
• Work with IT teams to resolve desktop-related issues.

Skills

Technical Desktop Service

Customer Service

Windows Management

Mac Management

Microsoft 365

Communication Skills

Vulnerability Management

Patch Management

Networking

Video Conferencing

Tools

MS Office 365

Azure AD

Exchange

Endpoint Manager

SharePoint

Job description

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit-as-a-Service (DaaS), Embedded Banking, real-timeClearing, Payments, and Settlement, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of compassion, ownership, and curiosity, the bank strives for excellence in all it does.

Key responsibilities will include:

• Providing day to day 1st and 2nd level support for both hardware and software
• Ensuring that incidents and support requests are responded to in a timely manner and that all escalations are logged and assigned to the correct team members
• Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues.
• Supporting setting up desktops and troubleshoot, repair and maintain computer equipment (e.g. servers, desktop computers, printers, etc).
• Working Experience of managing a Windows and Mac estate
• Working Experience of Microsoft 365 and Microsoft Intune
• Working Experience of Vulnerability and Patch Management of Endpoint Devices.
• Ability to provide technical desktop service, and managing hardware, software, networking and video conferencing related matters;
• High level of customer service and excellent communication skills;
• The ability to work to tight deadlines
• Work with hardware vendors to resolve equipment failures/problem
• Proactive intervention and monitoring to prevent incidents when required

What you bring

• Experienced in providing technical desktop service, and managing hardware, software, and networking related matters
• As this role is internally facing, we are looking for someone with a high level of customer service and excellent communication skills
• A passion for technology
• The ability to work to tight deadlines, build relationships and work with users in a professional, confident and friendly manner
• Have comprehensive experience in MS Office 365 suite, Azure AD, Exchange, and Endpoint Manager.
• Experience in SharePoint support would be highly desirable.

Work location

• London (5 days per week in the office)

Travel to other locations may be required on occasion.

Diversity

Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

Referrals increase your chances of interviewing at Bank of London by 2x

Get notified about new Desktop Support Engineer jobs in London Area, United Kingdom.

London, England, United Kingdom 1 week ago

Surbiton, England, United Kingdom 3 weeks ago

Westcliff-On-Sea, England, United Kingdom 1 week ago

London Area, United Kingdom £50,000.00-£65,000.00 1 month ago

Greater London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

City Of London, England, United Kingdom 2 weeks ago

Desktop Engineer - Hedge Fund - up to £65k

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Desktop Support Engineer / 2nd Line Technical Support Technician

City Of London, England, United Kingdom 2 weeks ago

Watford, England, United Kingdom 5 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.