Desktop Support Analyst

Aston Martin F1; Silverstone; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent motorsport team in Silverstone seeks a skilled Desktop Support Analyst to provide 1st and 2nd line IT support across various departments including Engineering and Finance. The role involves troubleshooting hardware and software, maintaining documentation with ITSM tools, and collaborating with cross-functional teams. Candidates should have strong MS Office knowledge and experience with IT hardware. The position offers career development along with a competitive package including healthcare and wellness benefits.

Benefits

Discretionary bonus scheme

Private healthcare

Pension plan

Life assurance

Childcare benefits

Cycle-to-work scheme

Tech scheme

Car scheme

On-site gym

Bistro café and restaurant

Qualifications

• Strong knowledge of Microsoft OS and Office Suite.
• Hands on experience with IT hardware configuration and remote support tools.
• Excellent communication and problem solving skills.

Responsibilities

• Provide responsive IT support for desktops, laptops, and mobile devices.
• Troubleshoot hardware and software issues.
• Maintain and document incidents using ITSM tools.
• Support planned maintenance and resolve recurring issues.
• Collaborate with cross-functional teams.

Skills

Microsoft OS and Office Suite

IT hardware configuration

Remote support tools

ITSM platforms

Excellent communication

Problem solving

Ability to work independently

ITIL understanding or certification

Tools

JIRA

ServiceNow

IFS Assyst

Job description

Desktop Support Analyst

Application Deadline: 30 January 2026

Department: IT Service Desk

Employment Type: Permanent

Location: Silverstone

Reporting To: Sioned Edwards

Description

Aston Martin F1 is seeking a Desktop Support Analyst to deliver exceptional 1st and 2nd line IT support across our high-performance environment. You’ll be a key player in ensuring seamless technology operations for critical departments including Operations, Engineering, HR, Manufacturing, Finance, and the Race Team.

Key Responsibilities

• Provide responsive and effective IT support for desktops, laptops, and mobile devices
• Troubleshoot hardware and software issues to keep our team running at full speed
• Maintain and document incidents using ITSM tools (e.g., JIRA, ServiceNow, IFS Assyst)
• Support planned maintenance and proactively resolve recurring issues
• Collaborate with cross-functional teams to deliver reliable IT services

Skills, Knowledge and Expertise

• Strong knowledge of Microsoft OS and Office Suite
• Hands on experience with IT hardware configuration and remote support tools
• Familiarity with ITSM platforms and service delivery best practices
• Excellent communication and problem solving skills
• Ability to work independently and meet SLAs
• ITIL understanding or certification (preferred)

Benefits

Investing in your career is paramount. We promote professional and personal development through a provision of learning opportunities and work with you to shape your career and realise your full potential.

As part of our high-performing, collaborative team, you'll enjoy a competitive package, including a discretionary bonus scheme, private healthcare, pension plan, life assurance, TEDSgroup childcare benefits, a cycle-to-work scheme, tech scheme, and car scheme.

You will also have access to our state-of-the-art facilities at the AMR Technology Campus, featuring a new on-site gym with fitness, spin and yoga classes, a bistro café, and restaurant.