Desford: Customer Service & Admin Coordinator

Flipfix; East Midlands; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Salary from £24,200 per year

Bonus based on team performance

21 days holiday plus Christmas and on/

Private medical care (Bupa) after prob

Team lunches and regular social events

On-site parking and easy transport

Job summary

FlipFix is seeking a Customer Service Administrator to join our Desford office, handling customer queries, processing orders, quotations and invoices, and coordinating with suppliers and couriers. The role focuses on delivering excellent service in a busy environment.

You will work Monday to Thursday 09:00–17:00 and Friday 09:00–16:00, with a 36.5 hour week, enjoying a supportive team and opportunities for training and development.

Qualifications

• Proficient, professional customer service skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office and general computer systems.
• High attention to detail and accuracy.
• Able to work independently and as part of a team.

Responsibilities

• First point of contact for all customer queries via phone and email.
• Process sales orders, quotations, and invoices accurately and efficiently.
• Coordinate with suppliers and couriers to ensure timely product delivery.
• Support management as needed.
• Maintain strong organisational and time management skills.
• Deliver exceptional customer service and build strong internal and external relationships.

Skills

Customer service

Communication

Microsoft Office

Attention to detail

Teamwork

Independent worker

Tools

Microsoft Office

Job description

FlipFix is seeking a Customer Service Administrator to join our Desford office, handling customer queries, processing orders, quotations and invoices, and coordinating with suppliers and couriers. The role focuses on delivering excellent service in a busy environment.

You will work Monday to Thursday 09:00–17:00 and Friday 09:00–16:00, with a 36.5 hour week, enjoying a supportive team and opportunities for training and development.