Customer Service Administrator

Flipfix; East Midlands; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Salary from £24,200 per year

Bonus based on team performance

21 days holiday plus Christmas and on/

Private medical care (Bupa) after prob

Team lunches and regular social events

On-site parking and easy transport

Job summary

FlipFix is seeking a Customer Service Administrator to join our Desford office, handling customer queries, processing orders, quotations and invoices, and coordinating with suppliers and couriers. The role focuses on delivering excellent service in a busy environment.

You will work Monday to Thursday 09:00–17:00 and Friday 09:00–16:00, with a 36.5 hour week, enjoying a supportive team and opportunities for training and development.

Qualifications

• Proficient, professional customer service skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office and general computer systems.
• High attention to detail and accuracy.
• Able to work independently and as part of a team.

Responsibilities

• First point of contact for all customer queries via phone and email.
• Process sales orders, quotations, and invoices accurately and efficiently.
• Coordinate with suppliers and couriers to ensure timely product delivery.
• Support management as needed.
• Maintain strong organisational and time management skills.
• Deliver exceptional customer service and build strong internal and external relationships.

Skills

Customer service

Communication

Microsoft Office

Attention to detail

Teamwork

Independent worker

Tools

Microsoft Office

Job description

About FlipFix: We’re based in Desford, Leicester, and are a top supplier of access panels to the UK construction market. We're a dynamic, growing company committed to exceptional customer service and innovative solutions. Join our close-knit team and help us achieve continued success.

Role Overview: As a Customer Service Administrator, you'll be a crucial part of our team, ensuring smooth operations in customer service, order processing, sales support, and administrative tasks. This full-time role is based in our Desford office.

Key Responsibilities:

• First point of contact for all customer queries via phone and email.
• Process sales orders, quotations, and invoices accurately and efficiently.
• Coordinate with suppliers and couriers to ensure timely product delivery.
• Support management as needed.
• Maintain strong organisational and time management skills.
• Deliver exceptional customer service and build strong internal and external relationships.

Skills and Qualifications:

• Professional and approachable customer service skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office and general computer systems.
• High attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Previous experience in sales, customer service, or construction is desirable but not essential.

What We Offer:

• Salary starting at £24,200 per annum.
• Bonus structure based on team performance, paid monthly (OTE £3k-5k per annum)
• 21 days holiday per year plus extra days for the Christmas period and your birthday off.
• Continuous training and personal development opportunities.
• Supportive and friendly work environment.
• Private medical care through Bupa after probation period.
• Company-funded team lunches on Fridays and regular social events.
• On-site parking and easy access by public transport.

Working Hours: Monday to Thursday: 09:00 - 17:00, Friday: 09:00 - 16:00 (36.5 hour working week)