Deputy Restaurant Manager

British Garden Centres; Horncastle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established family-run business in Horncastle is looking for an experienced Deputy Restaurant Manager to oversee restaurant operations and staff. The role requires excellent communication skills, leadership qualities, and a passion for customer service. Responsibilities include ensuring the smooth running of the restaurant, handling customer queries, and developing the business. This full-time position offers a negotiable salary and benefits such as meal discounts.

Benefits

50% meal discount at any restaurant

20% discount at any store

Flexible working hours

Established family business benefits

Qualifications

• Previous experience in a busy hospitality venue.
• Understanding of allergens and food safety.
• Professionalism and reliability.

Responsibilities

• Oversee staff and ensure business operations run smoothly.
• Handle escalated customer queries and grievances.
• Identify and report maintenance and H&S issues.

Skills

Excellent communication skills

Strong IT skills

Leadership qualities

Time management

Customer service skills

Education

Level 2 basic food hygiene

Job description

Overview

Deputy Restaurant Manager – Full Time 37 hours, fully flexible, including weekends.

We are looking for an experienced Deputy Restaurant Manager who has a passion for creating excellent food as well as good organisational skills. You will have proven capabilities for running a successful restaurant/kitchen and promoting excellent customer service. You must be enthusiastic and wish to pro-actively develop the business. This is a hands-on role where teamwork and communication are vital. The main function of the Deputy Restaurant Manager is to oversee staff, ensure that the business operation runs smoothly, and handle escalated customer queries and grievances. In addition, you will perform the duties and responsibilities for the Restaurant Manager in their absence.

What we Offer

• No evening work, split shifts or unsociable hours, year-round business.
• Security of working in a well-established expanding family business & the associated benefits
• Rate of pay negotiable, dependent upon skills and experience.
• 50% meal discount at any BGC restaurant & 20% discount at any BGC store, additionally discount rates available for Woodthorpe Leisure Park

Requirements of the Role

• Previous experience working in a busy hospitality venue.
• Thorough understanding of allergens and food safety.
• Excellent communication skills and able to work as part of a team.
• Strong IT & communication skills.
• Flexible in terms of days and hours worked to meet business demands.
• Solid leadership qualities with an ability to engage with a large team to drive service and standards.
• Knowledge of HACCP.
• Professionalism and reliability.
• Remains calm under pressure.
• Good time management.
• Level 2 basic food hygiene.
• Must be friendly & confident for this customer facing role.

Duties Include

• The smooth running of the department with diligence, discipline, and trust
• Ensuring the integrity & security of the Tills and till area.
• Ensuring all relevant risk & COSHH assessments have been completed and control measures followed.
• Monitoring on-going operations and resolving issues promptly
• Identifying and tending to/reporting all issues relating to your produce or the team quickly and efficiently
• Ensuring all colleagues & customers are dealt with in a professional, respectful, and attentive fashion.
• Identifying opportunities to improve sales with good value, high quality, consistent and unique produce.
• Identifying and reporting/tending to maintenance issues in your department
• Identifying and reporting/tending to H & S issues.
• Be aware of and implement all Food hygiene requirements.
• Ensuring all the Company fixtures and fittings are looked after.

How to apply

Please send your CV and cover letter to: Joanne Wilson Restaurant Manager [e-mail]

Applications close – Tuesday 14th October 2025

If your application is successful, someone from the management team will be in touch with you.