Deputy Manager

ProCook; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading kitchenware brand in London is looking for a Deputy Manager to support the Store Manager. You will engage your team, enhance customer service, and maintain store operations. The ideal candidate should have retail management experience, strong leadership skills, and be comfortable in a fast-paced environment. This job offers a salary of £28,000 - £30,000/year, a quarterly bonus, and generous employee benefits including a 40% discount and 6.6 weeks holiday.

Benefits

Quarterly Bonus

40% colleague discount

Enhanced Maternity and Paternity Leave

6.6 weeks holiday

Qualifications

• A passion for providing outstanding customer service.
• Experience in a retail management role.
• Ability to thrive in a fast-paced and dynamic environment.

Responsibilities

• Engage team and outline daily goals.
• Assist customers to find what they need.
• Train and mentor team on sales techniques.

Skills

Outstanding customer service

Retail management experience

Strong leadership

Excellent communication

Attention to detail

Organizational skills

Job description

Cook Up Success as a Deputy Manager - ProCook O2 Icon Store

Join ProCook, the UK’s fastest-growing kitchenware brand, as a Deputy Manager at our O2 Icon Store in London! In this role, you will support the Store Manager in leading a talented team and ensuring our customers have a fantastic shopping experience filled with great products and exceptional service.

This is a full-time, 40hrs/week position working 5 out of 7 days on a rota including weekends.

Your Everyday Responsibilities

• Kick off your day by engaging your team and outlining daily goals.
• Assist customers to find precisely what they need and provide exceptional service.
• Train and mentor your team on product knowledge and sales techniques.
• Ensure the store is maintained to high visual and cleanliness standards.
• At the end of the day, ensure the preparation for the next day is seamless.

Key Activities

• Assist the Store Manager in overseeing daily operations.
• Step into the role of Store Manager when required.
• Promote a customer-first culture that drives loyalty and satisfaction.
• Encourage teamwork and maintain a positive working atmosphere.
• Ensure compliance with company policies and operational procedures.
• Help manage inventory and stock levels to maintain efficiency.

What We’re Looking For

• A passion for providing outstanding customer service.
• Experience in a retail management role.
• Ability to thrive in a fast-paced and dynamic environment.
• Strong leadership skills with a hands‑on approach.
• Excellent communication skills to engage and motivate a team.
• Attention to detail and strong organizational skills.
• Comfortable using retail management systems and technology.

Why You’ll Love Working at ProCook

• The salary is £28,000 - £30,000/year.
• A delightful welcome bag awaits you, filled with our fantastic products for you to explore.
• Quarterly Bonus based on sales targets.
• Be part of a fast‑growing company.
• Join a friendly, close‑knit team.
• Enhanced Maternity, Paternity and Adoption Leave.
• Generous colleague discount – 40% + 5 friends and family discount cards of 30%.
• 2 x Annual paid volunteering days.
• Employee Assistance Programme.
• Friends and Family Referral Scheme.
• 6.6 weeks per holiday year, including Bank Holidays + Earn more holidays as you grow with us.
• Learning & Development opportunities.
• Bike to Work scheme.

We Welcome Everyone

ProCook is an equal‑opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds. If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment

At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet.

Apply now and let’s create something extraordinary together!